1. Data controller
JECAPH Hostels is responsible for personal information processed through this platform and in connection with hostel operations. Our hostel is located at SL 17 North Efiakuma, Cocoa Villa Estate, Charlotte Grant Avenue, Takoradi, Ghana, and our postal address is P. O. Box SD 316, Accra, Ghana.
2. Information we collect
- Identity and contact details, including name, email, phone number, and student identification.
- Account verification, profile, eligibility, and authentication records.
- Room applications, allocations, stay dates, occupancy, and payment-confirmation records.
- Maintenance, welfare, feedback, support, and communication records you submit.
- Technical and security information such as IP address, device/browser details, access logs, and timestamps.
Paystack processes card and mobile-money credentials. We receive transaction references and payment status, but we do not receive or store your full card number, PIN, CVV, or mobile-money approval credentials.
3. Why we use information
- Register and verify accounts and determine eligibility for hostel services.
- Process room applications, confirm payments, allocate rooms, and maintain occupancy records.
- Respond to maintenance, security, welfare, billing, and support requests.
- Send account, booking, payment, safety, and operational notices.
- Prevent fraud, protect accounts, enforce hostel rules, and meet legal or regulatory duties.
- Maintain accurate administrative records and improve service reliability.
4. Who receives information
We disclose only information reasonably needed for the relevant purpose. Recipients may include:
- Authorized JECAPH Hostel staff, contractors, and advisers who require access for their work.
- Takoradi Technical University for limited placement, occupancy, payment-confirmation, welfare, or serious disciplinary administration.
- Paystack, email, hosting, database, storage, logging, and security providers that process data for this service.
- Courts, regulators, law-enforcement bodies, or other authorities when disclosure is lawfully required.
We do not sell resident personal information.
5. Storage, security, and retention
We use access controls, encryption in transit, authentication, logging, backups, and service-provider safeguards appropriate to the information processed. No online system can guarantee absolute security.
Records are kept only as long as reasonably required for hostel administration, safety, disputes, financial records, legal obligations, and enforcement of agreements. They are then deleted or anonymized where practical and lawful.
6. Your choices and rights
Subject to Ghanaian law, you may ask to access or correct your information, object to certain processing, or ask questions about how it is used. Some records must be retained for legal, financial, security, or contractual reasons. Submit a request through resident support or write to the postal address above. We may need to verify your identity before acting.
7. Cookies and local storage
The application uses essential browser storage for authentication, selected hostel context, preferences, and service reliability. We will request any consent required before introducing non-essential advertising or tracking technologies.
8. Changes and complaints
We may update this notice when our services or legal obligations change. Material updates will be posted here. Contact us through resident support or at P. O. Box SD 316, Accra, Ghana if you have a privacy concern. You may also raise a complaint with Ghana's Data Protection Commission where applicable.